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The lack of cell phone coverage was exposed most recently after the Jan. 12 smoke incident at L’Enfant Plaza when passengers aboard Yellow Line train No. 302 struggled to connect to 911 as smoke filled the railcars just a few hundred feet south of the station platform.
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More than 35,000 weekday trips were taken to or from the five new Silver Line stations last month, an average of 17,088 riders per day.
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This addition will provide a uniformed fire officer in the “nerve center” of the Metrorail system 40 hours a week to help coordinate emergency communication between Metro and first responders.
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The new fare gates will employ near field communication technology, allowing riders to tap their credit cards, government IDs, or smartphones and have the fare immediately deducted from their accounts. While the pilot program appeared to work effectively for the few who used it, Metro conceded testing across media was insufficient.
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The board abruptly halted its search for a GM in March amid tensions among members over what kind of chief executive was needed to lead the troubled transit agency.
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The authority’s efforts to address the problem have been constrained, the FTA report said, by chronic farebox malfunctions — which can lead to driver-passenger disputes and violence.
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Train operator James Curley told NTSB investigators that people on the train were “yelling, screaming, kicking and banging on the glass doors” as he was repeatedly told to wait in the tunnel.
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In key areas, WMATA is not effectively balancing safety-critical operations and maintenance activities with the demand for passenger service, according to the FTA.
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Some members said they want to shift the emphasis of the search to focus on a fresh batch of candidates whose skills are more suited to fixing problems that have come to light in the transit system in recent months.
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Virginia Railway Express; Washington Metropolitan Area Transit Authority; Long Island Railroad; Pinellas Suncoast Transit Authority and Hillsborough Area Regional Transit were recognized.
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