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I’ve been enjoying danah boyd’s book titled It’s Complicated: The Social Lives of Networked Teens. She is a researcher from Microsoft, New York University and Harvard who toured the country for the past several years interviewing teens about why they seem so addicted to social media and whether they are destroying their brains and their lives in the process. Her findings are basically that the kids are alright and it’s probably the parents who are crazy.
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Super fans, transit geeks, bus nerds — whatever you want to call them — find Champaign-Urbana Mass Transit District on social media platforms. This pool of repeat socializers is handy for projects such as the transit system’s recent website redesign and recruiting riders to help assess the performance of the CAD/AVL system after an equipment upgrade.
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@SEPTA_Social’s major advantage as a customer service tool is that agents can use it to talk to many people at once, as opposed to phone calls and emails which can only help one customer at a time.
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METRO Magazine’s Facebook and Twitter pages will feature the latest news from North America's Biggest Bus Show from Sept. 10 through 11. Post photos and updates on Facebook and Twitter using #BusCon13 so others can keep up with the latest happenings, too.
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Bus and rail service information will move off of agency's main Twitter account into two separate feeds with service information from Metro's operations control centers via the MetroAlerts system.
Read More →The site will be easier to navigate and mobile device-friendly, designed to work on any smartphone or tablet. It will provide home page access to trip planning, service alerts from both 511 and the agency’s Twitter feed, and a “latest news” section.
Read More →Participants are encouraged to tweet about their public transit experiences using the hashtag #WITransit.
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In this age of smartphones, tablets, Twitter, Facebook and other social media, rapid transit has taken on a new meaning. Passengers not only want to get to their destinations fast, they want information about their trips in an instant. To answer customers’ demands of immediacy, transportation organizations across the country have taken to using a variety of methods to disseminate details as quickly as possible.
Read More →CLEMSONLiVE, the university’s activities service, partnered with its transit system to give students a chance to win money and prizes. Students follow CLEMSONLiVE on Twitter to find out when they can win money and learn about upcoming events and Tiger Transit.
Read More →In addition to hiring a full-time social media specialist, the agency has been able to respond to many individual customers using social media and found it can discover problems in real time from their customers.
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