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The agency received a Net Promoter Score (NPS) of 72 in the July 2024 survey and a customer satisfaction score of 82% in the November 2024 survey — the highest scores awarded to any transportation agency nationwide in each category.
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Data from the U.S. Bureau of Labor Statistics underscores this two-fold challenge. By 2033, the country is projected to see 1.9 million job openings in transportation and material-moving occupations, a figure higher than the average across all industries.
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The opening of the stations marks a significant milestone in the $291 million project, representing one of the most important public transit infrastructure projects the region has seen in the last decade.
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Community input, new tech, and smarter routes drive Arrowhead Transit's system changes, reshaping rural mobility in Minnesota.
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See how the agency’s budget reduction aims to preserve service and jobs as much as possible.
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Greenville, S.C., recently saw an upgrade to Greenlink Transit’s network thanks to the completion of a new maintenance facility. This facility marks the first step in preparing the agency to expand and improve its services.
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Biz Briefs covers the latest supplier news in the motorcoach and public transit industries.
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The agency makes steady progress on stop improvements, using equity data to guide where new shelters and amenities go next.
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The program is led by Gage Kelly, who has recently been promoted to national service sales manager at ABC.
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One of the most significant monthly increases occurred in May 2025, when ridership jumped 17%, resulting in 1,059,356 rides compared to 908,008 in May 2024.
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