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Customer feedback has been central to help the MTA focus on the right areas to improve the overall customer experience as it continues to welcome back riders to the transit system.
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New Year’s Day marked the 40th anniversary of the founding of MTA Metro-North Railroad, which began operation on Jan. 1, 1983.
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The approved grants were awarded through a competitive process, based upon criteria such as key safety messages, target audiences, and evaluation methods.
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She will succeed Phillip Eng, who is retiring after nearly four years as LIRR president.
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With the activation of the Waterbury Branch, all parts of Metro-North are now operating in PTC.
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Mask usage in the system remains high, with more than 98% of customers wearing a mask when riding mass transit.
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The completion of the federally mandated technology project comes in ahead of the Dec. 31 deadline.
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Service on the Port Jefferson, Montauk, Oyster Bay, and Greenport branches has now been restored after suspensions due to downed trees, utility poles, and power lines caused by the most damaging winds since Superstorm Sandy.
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