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The survey, conducted in November 2024 by ETC Institute, a professional market research firm that specializes in customer satisfaction surveys, gathered feedback from more than 3,700 riders across the MTS bus and Trolley light rail networks.
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A widely respected leader in the U.S. motorcoach industry, he brings over two decades of strategic, operational, and customer-focused transportation experience to his new role.
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The restart follows a temporary pause in late 2024 during an ownership transition, and a subsequent strengthening of its operational foundation, including refinement of its product strategy, service and support offerings, and manufacturing processes, according to the company.
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Dow Constantine has extensive experience leading large transit agencies, namely King County Metro, one of the largest agencies in the U.S.
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With Tap2Ride, riders can use their contactless debit or credit cards or mobile wallets to quickly and securely pay their fare when boarding. This eliminates the need for cash or paper tickets, making transit more convenient than ever before.
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Metro first will focus fare inspections on RapidRide routes, other high-ridership bus routes. and the Seattle Streetcar.
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As outlined in the ETS 2025 Annual Service Plan, these are just some of the ways ETS is working to make transit the first choice for Edmontonians and visitors.
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The $770 million budget shortfall that agencies face beginning in 2026 threatens unprecedented cuts to CTA, Metra, and Pace services, the scale of which are now coming into clearer view.
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More than two-thirds of VTA employees walked off the job after midnight March 10, bringing public transit throughout Santa Clara County to a halt, which is impacting 100,000 riders a day, according to the agency.
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The effort is designed to make travel on SEPTA more accommodating to families.
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