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Providing good customer service in a paratransit environment is about understanding and respecting people with disabilities as people and customers first. Bringing in the customer’s perspective by including customers with disabilities on panels or advisory boards is a recommended practice.
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The first 10 MV-1s are in service and the remaining 30 should be in service within two months.
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The number of senior paratransit riders using mobility devices — especially wheelchairs — has risen drastically over the last five years and will continue to rise, further challenging local systems.
Read More →Reconnecting America and the Community Transportation Association of America’s "Putting Transit to Work in Main Street America," found that smaller communities are making a wide variety of transit investments, and these investments have had a positive impact on both the economy and the quality of life of residents.
Read More →Of the 30 evaluated applications, none had adequate documentation to show that the applicants needed the service.
Read More →The need for DART to invest in capital items, such as vehicles, technology and dedicated call center staff is eliminated by this agreement with MV.
Read More →The update reflects the evolution of services offered to travelers with a disability since the original Code was issued in 1998.
Read More →With demand continuing to grow, funding scarce and transit tough to find in the suburbs, where many soon-to-be-seniors live, your input in our annual survey is more important than ever.
Read More →The environmental assessment and preliminary engineering work, which is under way, is slated to be completed in summer 2010.
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The MTA introduced two major changes: upgrading its curb-to-curb service to door-to-door service and greater enforcement of its no-show policy.
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