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After finding significant success, CTS, FAST, and their supplier partner TRC have earned one of METRO’s Innovative Solutions Awards for Mobility.
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A meaningful improvement for fare equity, the new program provides riders who are aged 18 to 64 and have low income with reduced one-way fares of approximately 50% off on all MBTA buses, subway, commuter rail, and paratransit travel.
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The contract includes overseeing all aspects of operations for DART’s ADA paratransit, microtransit, and rider assistance programs.
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The agency is facing a funding gap of approximately $600 million each year — a shortfall in the budget to operate current transit service levels throughout the region.
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With nearly 20 years in the industry, Ivan Maldonado has held key roles in transportation management, strategic planning, and operational efficiency.
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The refreshed transit program includes broadened and improved on-demand and paratransit services, which will increase transit access for more people in Tarrant County than ever before.
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Addressing a common preference for booking with an agent rather than using a digital app, AI Voice allows riders to have intuitive, accessible, and engaging conversations without needing to wait for a human agent.
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UTA On Demand’s technology and operations are powered by TransitTech provider Via, which works with hundreds of communities in the U.S. to create integrated, tech-enabled public transit networks.
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Phase 3 of this program will start with the 1,600 customers currently in Phase 2 and increase the per-trip subsidy to $60 per e-hail trip.
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The initiative marks a focused effort to incorporate advanced technology into Transit Plus’s operations. This will improve service accessibility, efficiency, and reliability for users, according to Spare.
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