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Introduced in 2024, Point B serves as DART’s strategic guide for ensuring transit plays a more substantial role, as North Texas remains on track to become the third-largest region in the U.S. within the next decade, the agency said.
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Together, these honors highlight MTS’s leadership in fare technology that enhances accessibility, streamlines fare payments, and improves the overall rider experience.
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In October, more than 96% of trips were picked up within 30 minutes of the promised time, and more than 90% of trips were within 20 minutes. Seventy-five percent of Access-A-Ride vehicles arrived within 10 minutes of the scheduled pickup time.
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On Wednesday, October 22, 4.52 million customers rode the subway, and on Thursday, October 23, that figure was 4.55 million riders.
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To mark MV’s 50th anniversary, METRO Magazine sat down with Gary Coles, the company’s chief customer success officer, to discuss how MV honors its founding values, continues to innovate across service models, and helps transit agencies meet the evolving demands of modern mobility.
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The agency received a Net Promoter Score (NPS) of 72 in the July 2024 survey and a customer satisfaction score of 82% in the November 2024 survey — the highest scores awarded to any transportation agency nationwide in each category.
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Both milestones contributed to the railroad’s busiest seven-day period since the pandemic, with a total of 1.72 million passengers riding between July 17 and July 23.
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With strong ridership and growing routes, Albuquerque Rapid Transit continues to shape the city’s future.
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To commemorate the occasion, the company hosted a special event at its York, Pa., facility, honoring its rich history and the employees who have played a central role in its success.
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The accomplishment marks a first for transit agencies in California, making MTS and NCTD the earliest adopters in the state to reach this level of contactless payment usage.
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