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Browse our photo gallery for a look at the people, sessions, and moments that defined PTTX.
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The agency received a Net Promoter Score (NPS) of 72 in the July 2024 survey and a customer satisfaction score of 82% in the November 2024 survey — the highest scores awarded to any transportation agency nationwide in each category.
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Public transit leaders gathered in Greensboro, N.C., to explore how outcome-based data is reshaping the way agencies measure community impact and to celebrate standout performers like Long Beach Transit.
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A seasoned transit professional with deep community ties, he will now lead the authority and its subsidiary corporations through a period of major growth and change in the region, according to Centro officials.
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Why it's time for public transit agencies to shift focus from the size of their budgets to how effectively those funds drive service on the street.
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The public transportation industry is now one month into a new Administration. If there is a singular theme to what the nation has experienced — it is that performance matters.
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Since the 1950’s, the transit industry has focused solely on the "more" portion of that sentence.
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The most recent survey, conducted by TransPro Consulting in late April and early May, took place on all TARTA services and targeted customers riding or waiting for TARTA services at different times of day.
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The transit industry has both embraced and allowed the singular definition of value to be that of ridership. Ridership goes up somehow the industry did something great.
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Mark Aesch, CEO/Founder of TransPro Consulting, joins METRO’s Executive Editor Alex Roman to discuss how to think differently about transit, moving away from the ridership question, his Rays The Mark Foundation, and much more.
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