RideCo was awarded a contract with MTA New York City Transit (NYCT) to adopt its cloud-based dynamic transit software for its Access-A-Ride paratransit service. 

NYCT operates the largest paratransit service in North America with a fleet of more than 1,100 dedicated vehicles and a network of thousands of taxis, TNC, and for-hire vehicle providers that deliver nearly one million rides monthly.

Bringing the Next Generation of Paratransit

RideCo officials said the company is excited about this opportunity to partner with the Access-A-Ride team to develop the next generation of service for New York, building on NYCT's focus on modernizing its service to meet the growing and changing needs of riders. 

RideCo's selection for this historic contract underscores the company's demonstrated ability to deliver successful outcomes with large-scale fleets and to implement continuous service improvements, said Prem Guruajan, co-founder and CEO of RideCo.

"We are thrilled to partner with New York City Transit to deliver modernized technology infrastructure, one that continuously optimizes, streamlines operations for greater efficiency, and enhances the rider experience,” he said. “Together with NYCT, we look forward to making one of the world's great cities even better."

RideCo’s Optimization

RideCo's patented dynamic, continuous optimization technology represents a significant opportunity for New York City. 

By streamlining and automating key elements of eligibility, reservations, scheduling, and same-day dispatching functions, RideCo is expecting to help NYCT sustain and scale its growing, mission-critical service, while also enhancing the rider experience. 

The modernized technology system will roll out in phases in 2026 and 2027.