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The WSP leader discusses why agencies must look beyond satisfaction metrics and take a more holistic, community-driven approach to service.
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Drawing on decades of industry experience, Evans-Benson offered insights into the differences between the two, along with tips for better customer engagement and more.
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With over 25 years of experience in the architecture, engineering, and construction industry, Marcos Díaz González brings deep expertise in operations, program execution, business development, and a broad spectrum of project delivery methods.
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