Denver RTD Launches App to Streamline Microtransit Service

Denver’s Regional Transportation District (RTD), working in partnership with Kyyti Group, has developed an app that allows customers to book the agency’s FlexRide microtransit service and see real-time connections with bus and rail.

FlexRide provides service in specific Denver metro areas, allowing customers first- and last-mile connections between bus and rail routes and other destinations. The fully integrated route planner for bus, rail, and FlexRide includes step-by-step navigation and on-demand ride hailing for FlexRide trips.

“RTD is constantly looking for new ways to improve the customer experience,” said RTD COO Michael Ford. “This new app will streamline processes, fully integrating regular bus and rail service with our FlexRide microtransit service, all in one place. This app will make RTD services more accessible and attractive to current and future RTD users.”

The app — which can be downloaded via Google Play and the App Store — also allows customers to make reservations up to 30 days in advance and in as little as ten minutes prior to pick-up time. Prior to this, reservations had to be made one hour prior to pick-up time.

Additional features of the app include:

• Users can plan and book rides from FlexRide service areas with a pick-up address or place name, by using a current location, or by picking a location from a map. If the pick-up location is outside of the FlexRide service area, the trip planner will load other transportation options.
• Responsive maps can move and zoom to find your precise location.
• Uses RTD’s real-time data and based on Open Trip Planner.