TRC Introduces New App Feature

The Routing Company (TRC) introduced Pingo Journey, a new feature within TRC’s Ride Pingo app (Pingo) that lets passengers hail on-demand transit rides and plan their transit journeys in one place.

The feature is immediately available for procurement by transit agencies worldwide and is anticipated to first launch in North America this fall, according to TRC's news release.

With the introduction of Pingo Journey, TRC said Pingo becomes the only app allowing riders to hail on-demand transit services and plan their entire journey to a final destination by using all existing transit modes in real-time. Pingo Journey lets riders plan multimodal journeys, request on-demand rides, buy on-demand transit tickets, and link to all other transit modes in the network.

“Riders told us they loved the Pingo app. Agencies told us they needed a single app to deliver journey planning and connect on-demand rides to fixed route networks,” said James Cox, CEO, TRC. “Over the past year, we did just that, integrating TRC’s unrivaled real-time routing technology with public transit infrastructure to build the most comprehensive journey planner for public transit riders.”

Pingo Journey is powered by the integration of on-demand transit services with all existing transit modes, according to TRC. This makes Pingo Journey a direct complement to TRC’s existing app feature, Transit Connect, which guarantees connections for riders to existing fixed route networks.

“We combined the convenience of demand-responsive transit with the efficiency of fixed transit, and the resulting product makes Pingo the first-of-its-kind tool for transit riders. People have tried to improve multimodal transit journeys for decades, but this is the first time you can improve commute times by orchestrating on-demand rides, dispatching better connections, and controlling journey planning in one place,” said Cox.

When used by transit agencies, Pingo Journey allows riders to see all public transit options in the area – including hailing on-demand rides, connecting to fixed transit routes, requesting paratransit rides, or planning a trip using fixed (or deviated fixed) lines.

Transit agencies operating the app for drivers (Drive Pingo) and riders (Ride Pingo) also have immediate access to TRC’s Pingo Dashboard – allowing management of daily operations, call center functions, advance trip booking, and real-time performance metrics, according to the company.