Echo AFC’s service area spans the state of Texas and parts of Florida and ongoing deliveries of new, custom-specified Van Hool models will be utilized to serve, attract, and retain customers throughout the region, according to Echo AFC's news release.
“Recognizing the value that every member brings to our team is central to the company’s culture," said John Ferrari, Echo AFC president/CEO. “In conjunction with a continuous improvement mindset, we believe that our laser focus on elevating the customer experience has been essential to our success for the past 30 years. As we celebrate this major milestone, we are excited to expand our fleet with these current Van Hool models that enable us to offer all of the comforts, high performance, style, and safety features that customers appreciate and expect when they travel with our operation."
The new Van Hool models include a number of passenger safety, comfort, and signature Echo AFC amenities such as full leatherette seating and enclosed parcel racks. The coaches also include a complement of integrated safety features including ACC/collision mitigation, interior security cameras, and 360 camera systems.
“Consistency is key to our marketing and user-experience strategy," said Ferrari, “From the moment a passenger sees and then steps aboard any vehicle in our fleet, they will experience the same look, feel, and level of luxury and comfort. This focus on uniformity and dependability also extends to the hospitality and professionalism customers can expect when interacting with every member of the Echo AFC staff."
The new coaches will be used primarily for charter service with professional sports teams, as well as university athletics, public or private school charter field trips, sports, educational outings, youth group transportation, and more.
“John and the entire Echo AFC Transportation team emulate a passion for unparalleled customer service," said Brenda Wordelman, SVP of Midwest & Southwest sales. “Their attitude and dedication parallel ABC Companies’ own focus on providing an excellent customer experience, which may explain why this leader in ground transportation has been a loyal customer with ABC for 30+ years. We are grateful and excited to support Echo AFC’s continued growth for decades to come."