CTA Continues to Improve Service Reliability

The Chicago Transit Authority (CTA) released its latest interactive scorecard on the Meeting the Moment Action Plan, showing both bus and rail service reliability improved in February, with fewer long waits and more scheduled services delivered

The revised scorecard, which tracks the monthly progress the agency is making to improve service, allows customers to see detailed service results for their bus route or rail line, according to the CTA's news release.

The CTA’s efforts to reduce long gaps between trains continue to show improvement. Instances of customers experiencing long wait times for trains — intervals that are double and triple the scheduled headways — fell for the sixth straight month:

• Triple headways down to an average of 13 instances each weekday, down from 29.
• Double headways down to an average of 92 instances each weekday, down from 158.

For CTA bus riders, the results are even better with an ongoing reduction in big gaps in service since the new schedules went into effect in January. Big gaps in bus service — intervals that are double or triple their scheduled times — have already dropped nearly in half, from 12.3% in December to 6.5% in February.

February 2023 saw improvements in service delivered compared to January 2023:

• Bus service delivered: 94.1% in February 2023, compared to 92.7% in January.
• Rail service delivered: 82.6% in February 2023, compared to 80.6% in January.

The Orange and Green, lines are providing more than 90% of their weekday scheduled service, while the Brown and Pink Lines are just under 90%. The Red Line achieved 71.6% of scheduled service, while the Blue Line achieved 79.6%. Both are improvements from the previous month and CTA continues to pursue strategies to further adjust schedules amid continued workforce challenges on not only the two busiest rail lines but the other rail lines as well, according to the CTA.