Using new, dedicated cameras at stations from Logan Square to Chicago, a live video feed will be available via the Chicago Transit Authority's (CTA) website during each weekday morning’s rush period from 7a.m. to 10 a.m.
The live video feed provides customers with real-time information on platform crowding conditions and how CTA service is supporting the morning commute, which helps customers make decisions on when is the best time to ride, according to the agency's news release.
“Through our Meeting the Moment action plan, we’ve been working to provide more consistent and reliable bus and rail service as well as expand and improve trip planning and communication tools for customers,” said Dorval R. Carter Jr., CTA president. “These new live streams are part of CTA’s larger efforts to provide tools to help CTA customers plan and manage their commutes.”
The live feed will show images providing general platform conditions at the following six stations: Logan Square, California, Western, Damen, Division, and Chicago.
Since last month, the CTA said it has had a strong focus on the a.m. rush period along this stretch of the Blue Line, including:
- Adding extra trains to the Blue Line, deploying them from Jefferson Park when there have been larger gaps between trains. Two extra trains are added each morning.
- Assigning more personnel to closely monitor rush-hour service — allowing staff to respond more quickly to unplanned service issues.
- Making frequent platform announcements to let customers waiting on platforms know real-time system status, the location of the next trains, and when extra trains have been deployed.
The real-time video feed also builds on the existing CTA ridership dashboards that provide average weekday or weekend ridership trends for every CTA rail station and bus route for each hour of service to help customers plan their trips to avoid crowds.