The service, using existing paratransit vehicles, replaced unproductive fixed routes and since launch has seen over 500 app downloads.  -  Photo: The Routing Company

The service, using existing paratransit vehicles, replaced unproductive fixed routes and since launch has seen over 500 app downloads.

Photo: The Routing Company

The Routing Company (TRC) shared new data from Ride Pingo users, demonstrating that 31% of trips occur in place of single occupancy vehicle trips.

TRC measures passengers moved by PAX — the number of people moved in a vehicle per revenue hour through its Pingo app. Using TRC’s Pingo platform, operators can regularly fill 18-person shuttles with on-demand point-to-point service. 

At its peak, TRC’s routing engine powered the pickup of 26 passengers in one vehicle hour (versus industry average of 3-4) via the Pingo app, and its seat utilization is at an average PAX of 9.5 (versus industry average of 1.5).

"We have long maintained Pingo’s ability to deliver unmatched efficiency for both riders and drivers, powered by our routing algorithm,” said James Cox, CEO of TRC. “The impact of this is higher utilization of vehicles, lower GHG, emissions and lower traffic congestion. What’s remarkable though, is that we’re able to delight riders at the same time, with 20% of our riders taking more than 10 trips a month.”

Ride Pingo Data

California’s FAST Transit has seen more than doubled on-demand ridership since launching commingled paratransit service with TRC in September. 

The service, using existing paratransit vehicles, replaced unproductive fixed routes and since launch has seen over 500 app downloads, over 60% booking within the Ride Pingo app (versus call-ins), and more than 5,000 people moved. 

“The latest survey data speaks volumes,” continued Cox. “We are beyond pleased to see these results come to fruition: taking single-occupancy cars off the road, providing significantly more affordable on-demand transportation, increasing accessibility to transit, and offering a service that’s reliable for riders. Put simply, shared rides work.”

Over 3,000 people rely on Pingo every week, with over 700,000 passengers moved to date. Year to date, there are over 13,000 unique app riders regularly using Ride Pingo.

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