METRO Magazine Logo
MenuMENU
SearchSEARCH

Straining at the byte

We must embrace the digital world without any guarantee of return on investment.

by Steve Hirano, Editor/Associate Publisher
May 29, 2007
3 min to read


Ubiquitous. Being everywhere at the same time. That’s how I feel when I run up against my magazine deadline. And my e-mail newsletter deadline. And my staff evaluation deadline. And my budget deadline. And, well, you get the picture.

More and more, we’re expected to do more — with less. And it’s going to get worse. At a recent presentation by a digital information expert, 40 editors at Bobit Business Media, the parent of METRO Magazine, were told that they needed to expand their skill sets or risk becoming obsolete.

Ad Loading...

Ubiquity, we were told, is upon us. The world is wired and wireless. The man on the street who’s hurrying to his next meeting has no time to gather and read printed matter, not when news, video, RSS feeds and podcasts can be delivered right to his smartphone. Editors who can’t keep up with this technologically enabled man will be left behind, like a classmate who had to repeat second grade, twice.

We were told that the digital uprising in information delivery has provided us with great opportunities to connect and communicate with our readers. Ink on paper? Yeah, don’t worry, it’s always going to be around. But ubiquity requires, no, demands, that we also learn to blog, to Myspace, to podcast, to moderate Web seminars and create videos. We don’t just write and edit anymore, we perform. Start a digital blaze
I almost forgot, we must learn to send viral messages that sweep the country, better, the planet, like a digital brush fire. This is the point where I mention the YouTube video called "Web 2.0 . . . the Machine is Us/Ing Us" (it’s the electronic music that makes it so cool) that has generated more than 2.3 million views. Don’t run off to your computer to watch it until after you finish reading the rest of this column.

Buses and railcars are sitting on the same cusp as magazines and newspapers. Their owners must be willing to embrace the digital world without any guarantee of a return on investment.

Public transportation is not a high-technology enterprise. Sure, the buses are equipped with marvelously complex electronics and computerization, but the operational functions of a transportation system are the equivalent of ink on paper.

Yes, transit is showing signs of merging onto the fast-flowing digital highway. Nearly all transit systems have a Website with routes and schedules, fare information, service changes, meeting dates and contact information. Many motorcoach operators also offer useful information through their Websites, and many also offer online quotes to prospective customers, a nice interactive feature.

Ad Loading...

The more sophisticated transit properties offer online trip planning and smart card fare collection, while the cutting-edge systems also offer customers GPS-based bus arrival information and Wi-Fi connectivity. Armed with this arsenal of high-end technology, transportation providers can make the ride smoother and more pleasant for their customers. But the bar is being raised higher every day. Demands will only grow
The onset of ubiquity demands more from transit systems and private bus operators. Social networking with riders and prospective riders will be essential. Multiple platforms will be required. Blogs, if you don’t have them, try them. Myspace listings, why not? Video, yes. Podcasts, yes. Viral messages with hypnotic electronica in the background, well, that’s a bit of a stretch.

Now that I’ve lobbed this concept of ubiquity into your lap, let me end with a caveat.

As impressive as interactive communication has become, it should never be an end unto itself. Technology without passion is still just technology. The key to a successful transition to the digital world will be finding employees who love the transportation business and will make the effort to learn new technology. As with most things in life, passion is the key to success, and always will be.

Topics:Management
Subscribe to Our Newsletter

More Management

STraffic's John Moon
Technology•by Alex Roman•November 12, 2026

STraffic Expands North American Presence with Fare Collection Technology

Deck: John Moon, Associate Director, Product Strategy at STraffic, discusses the company's growth in North America, its efforts to reduce fare evasion, and more.

Read More →
An aerial shot of the Denver region
Management•by Alex Roman•November 12, 2026

Study: Denver RTD Generates $2.1 Billion in Annual Economic Activity

An economic impact study finds the agency supports approximately 17,500 jobs, delivers $1.6 billion in annual community and mobility benefits, and generates $2.42 in economic value for every dollar invested.

Read More →
Mark Aesch nominated as next FTA Administrator
Management•by Alex Roman•November 12, 2026

Mark Aesch Nominated to Lead Federal Transit Administration

The former Rochester transit chief and TransPro founder, who has also contributed to METRO Magazine, brings decades of industry experience and a focus on performance, accountability, and financial sustainability to the nomination.

Read More →
Ad Loading...
Two pedestrians wait at a crosswalk on a wet city street as a public transit bus approaches an intersection, with cars and other pedestrians in the background.
Management•by Elora Haynes•November 12, 2026

Best and Worst U.S. Cities for Public Transportation in 2026

A new analysis of 50 major U.S. urban areas ranks public transit systems based on accessibility, affordability, usefulness, and safety, highlighting where transit performs best and where challenges remain.

Read More →
A Laketran vehicle at a propane fueling station
Paratransit•November 11, 2026

Laketran Cuts Fuel Costs, Boosts Efficiency with Propane-Powered Fleet

The Ohio transit agency is using propane-powered vehicles and on-site fueling infrastructure to cut fuel and maintenance costs while meeting growing demand for paratransit services.

Read More →
Rail maintenance workers wearing orange high-visibility coveralls and hard hats work on railroad tracks at night, using tools and equipment under bright work lights, with a yellow maintenance vehicle in the background.
Management•by Staff and News Reports•November 11, 2026

Canada’s Public Transit Supports $65.6 Billion in Annual GDP

New research from the Canadian Chamber of Commerce examines transit's economic contributions, including job creation and the financial implications of transportation investment.

Read More →
Ad Loading...
Pierce Transit Prepares for Major Fleet, Service Expansion
Bus•by Alex Roman•November 10, 2026

Pierce Transit Moves to Expand Fleet Following Proposition 1 Approval

The agency authorized the purchase or refurbishment of up to 60 buses to support a 47% service expansion, as voters nationwide approved billions in new transit funding.

Read More →
An NGtransit vehicle operating in the snow
New Mobility•November 9, 2026

Right-Sizing Rural Transit: Lessons from North Grenville’s On-Demand Model

A small municipality shows how flexible service, rider needs, and public accountability can expand mobility with limited resources.

Read More →
Several King County Metro buses, including electric trolleybuses, line a downtown Seattle street beneath overhead power lines, with city buildings and traffic in the background.
Management•by Elora Haynes•November 9, 2026

Transit Ballot Victories Signal Strong Voter Support: What Comes Next?

Voters approved billions in public transportation investments in 2026, giving agencies opportunities to preserve service, expand operations, and strengthen regional connections amid a changing political landscape.

Read More →
Ad Loading...
Transit Reaches 200 Agency Partnerships, Expands Rider Experience Tools
Technology•by Alex Roman•November 6, 2026

Transit Expands Agency Partnerships, Reaching 200 Official App Partners

COO Jake Sion discusses Transit’s growth, the success of its Transit Royale program, and how technology is helping agencies improve the rider experience.

Read More →