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CEO, TransPro Consulting
As CEO and founder of TransPro, Mark leads his team in guiding organizations to new levels of performance and financial sustainability through outcomes-based planning, strategic alignment, performance measurement, incentive-based performance evaluations, and customer satisfaction studies.
Thought leader and 21-time best-selling author Seth Godin recently shared in his daily blog a sentence that captured our attention “more and better aren't the same…" Indeed, and the space between more and better is the state of the public transit industry’s crossroad.
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Some have paraphrased it to suggest that "opportunity knocks but once," suggesting it will pass by unless acted upon and the window of opportunity closes. The phrase itself dates back to England in the 1600s, but has lived on and even been amplified, including by a 1990 movie starring Dana Carvey.
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As we reach the end of another calendar year, the opportunity to reflect on the year disappearing behind us and the excitement to embrace the possibility of the year before us invites the topic of planning.
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We have long believed the industry should have an answer as to which community has focused on delivering the highest level of customer experience.
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TransPro Consulting and METRO have collaborated once again to build on that foundation of executive curiosity to provide greater frequency and establish a new form of correspondence: a monthly column.
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The way I see it, that’s the same as asking if you want an ice cream shop in your town to serve you faster or if you would you like them in more locations.
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How can transit organizations swiftly adopt service changes that customers are seeking while also delivering value to taxpayers?
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New mobility modes will continue to be introduced and tested, old modes will be updated and improvised, and some modes will become extinct.
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