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Inez Evans Benson on Rethinking Transit Through Customer Experience
The WSP leader discusses why agencies must look beyond satisfaction metrics and take a more holistic, community-driven approach to service.
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SEARCHMENUSEARCHThe WSP leader discusses why agencies must look beyond satisfaction metrics and take a more holistic, community-driven approach to service.
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Each K9S bus is capable of traveling between 155 and 174 miles per charge and can withstand the cold climate of Alberta.
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The rampage, unlike anything that’s happened in Portland, stunned city leaders, with many in the community mourning the loss of two people they viewed as heroes for their selfless acts.
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Steve Poftak, vice chair of the FMCB, which will extend its governance by two years, will temporarily step down to serve as MBTA's interim GM.
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The campaign is designed to evoke an emotional response from prospective customers and, ultimately, get them to consider the stress-relief advantages of riding Metra versus the frustrations of driving their car to work.
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Sally Librera was most recently a VP, subway operations support, at NYC Transit, where her responsibilities included key operational support functions, such as financial management, employee safety, administrative operations, workforce development, and planning.
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The service will be available three days a week: Tuesdays, Thursdays, and Saturdays, between 9 a.m. and 6 p.m. free of charge for a limited time during the initial pilot phase.
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Approximately 7,500 construction jobs are expected to be developed over the life of the more than $1 billion project, as well as an additional 7,000 to 8,000 permanent jobs.
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Respondents around the globe chose "driving their own car" over other modes of transport for reasons including comfort (54%), ease of access (47%), and reliability (39%).
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Mike James spent the last four-and-a-half years planning and managing rail and transit corridors in Seattle, which included street car operations and seven new BRT corridors.
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AAA estimates 34.6 million people will travel by car, the highest number on the road in over a decade this holiday weekend. Unfortunately, the risk of a highway crash causing serious injury or death is still a reality.
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