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Inez Evans Benson on Rethinking Transit Through Customer Experience
The WSP leader discusses why agencies must look beyond satisfaction metrics and take a more holistic, community-driven approach to service.
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SEARCHMENUSEARCHThe WSP leader discusses why agencies must look beyond satisfaction metrics and take a more holistic, community-driven approach to service.
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Created annually and each quarter year since 2002, NYMTC's Travel Patterns Reports measure ridership on buses, rails, subways, and ferries along with the vehicular traffic crossing the area's waterway bridges and tunnels in New York City, Long Island, the Lower Hudson Valley, and Northern New Jersey.
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The report outlines substantial achievements across the system over the past year.
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The contract includes operation of the light rail system and the maintenance of the light rail vehicles, infrastructure, and the right-of-way.
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The budget aims to further elevate the transit experience by prioritizing investments that address what’s most important to our riders, including system security, accessibility, reliability, and safety.
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The Metra Board approved a $1.1b operating budget for 2025 with no planned fare changes. Withing the budget are costs associated with a capacity expansion on Metra’s Electric Line for the Northern Indiana Commuter Transportation District.
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As part of METRO's Women in Transportation series, Santa Clara VTA's Carolyn Gonot talks her private sector experience, listening to feedback to build consensus, and much more.
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Wildcatters are unregulated and unpermitted ridesharing services who can be aggressive with their tactics to secure rides. Oftentimes, wildcatters harass taxicab drivers, vandalize public property, and do not undergo safety screenings.
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Biz Briefs covers the latest supplier partnership news in the motorcoach and public transit industries.
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Jon Gary Herrera will succeed Jeffrey C. Arndt as president and CEO at VIA, beginning Jan. 4, 2025.
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In 1974, the Cleveland Transit System changed and became known as the Greater Cleveland Regional Transit Authority after former Cleveland Mayor Ralph Perk signed the RTA legislation on Dec. 30, 1974.
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