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DART Customer Satisfaction Reaches Six-Year High
Overall satisfaction rose to 74.9%, while the agency’s Net Promoter Score reached a record 33.7.
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Metro Magazine
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SEARCHMENUSEARCHOverall satisfaction rose to 74.9%, while the agency’s Net Promoter Score reached a record 33.7.
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Parker is credited with launching a top-to-bottom transformation of MARTA, the nation’s ninth largest transit agency, at a time when it was still reeling from staggering budget deficits, declining ridership and a poor public image.
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Houston Metro’s revamped bus network includes additional weekend services, extended weekday hours and improved frequencies on popular routes — all without adding any operational costs. The agency was named APTA’s Outstanding Public Transit System, carrying more than 20 million passengers per year.
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METRO asked APTA President/CEO Michael Melaniphy to weigh in on some of these hot-button topics, including positive train control, workforce development and what he thinks of ridesharing services.
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As head of Muni, Edward D. Reiskin has the responsibility for more than 5,000 employees, a $1 billion annual operating budget, and a $3 billion capital budget. He rides the system every day, bringing the perspective as a customer to his role as leader of the agency.
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Providing visibility into events as they occur, Vidcie InSight transforms everyday Smartphones into multimedia incident reporting tools, streaming live video — and now text messages — directly to a web-based command-and-control application.
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INSIGHT-PRIME and INSIGHT-PRIME+ seats were engineered to be lighter in weight, helping to reduce overall vehicle weights and increase fuel efficiency. The seats also were designed for optimal cleanability and aesthetics.
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Over a year of planning by SEPTA was put into action during the Papal Visit. Initial estimates of 1.5 million attendees — up to 800,000 of which were expected to utilize SEPTA — prompted the authority and its partner agencies to craft a comprehensive transportation plan.
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For transit agencies in San Diego and Denver seeking additional funding, recently completed naming rights agreements with local universities promise a consistent source of income.
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On-demand ride-brokering services, such as Uber, are transforming the taxi and limo industries, but public transportation could be next.
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While 29% of U.S. systems are targeting to complete installation by the deadline, potential fines of up to $25,000 a day could await those that don’t comply if an extension isn’t passed.
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