RTD estimates its ridership has dropped 60% due to COVID-19
The agency is working to quantify the effects the pandemic is having on its ridership and solidify actual ridership figures.


RTD is now providing about 139,000 trips each weekday, compared with 347,800 weekday trips one year ago. Denver RTD
Denver’s Regional Transportation District (RTD) estimates that ridership on its system has dropped about 60% through Wednesday as a result of the COVID-19 pandemic, based upon informal counts by staff across the transit system.
RTD is now providing about 139,000 trips each weekday, compared with 347,800 weekday trips one year ago. The agency is working to quantify the effects the pandemic is having on its ridership and solidify actual ridership figures. For comparison, transit agencies across the U.S. have reported they are experiencing a drop in ridership ranging from 45-80%.
“We are monitoring our ridership daily to watch for emerging trends,” said RTD interim GM/CEO Paul Ballard. “During these challenging times, we must be nimble while also continuing to serve our customers, especially those who rely on us.”
RTD is committed to providing service to its customers, many of whom are transit dependent. It also recognizes the importance of continuing to serve healthcare workers and other professionals whose work is critical in fighting this disease.
RTD’s Access-a-Ride paratransit service also has seen a steady decline in bookings. While average weekday trip demand is typically around 3,000 trips per day, with a 3% to 4% cancellation rate on the day of service, trip numbers this week are lower — and cancellation rates are higher:
Monday: 1,808 trips booked, 26% cancellation rate
Tuesday: 1,277 trips booked, 20% cancellation rate
Wednesday (through mid-afternoon): 1,098 trips booked, 17% cancellation rate
As of Thursday, Access-a-Ride will suspend five-day advance bookings and allow customers to only book next-day trips.
More Management

Southern California's Metrolink Debuts Contactless Fare Payment Pilot
Customers traveling between Redlands and Los Angeles can now tap their preferred payment method, including a credit or debit card, mobile wallet, or wearable device, at station validators before boarding and again while exiting.
Read More →
California's BART Approves FY27 Budget While Maintaining Service Levels
The budget covers July 1, 2026, through June 30, 2027, a period when pandemic emergency funds run out, the District faces a structural deficit of $375 million, and a regional transit funding measure may appear on the November ballot.
Read More →
STL Metro Transit To Launch Next-Generation Fare Collection and Security Gates
The St. Louis transit agency will begin the phased rollout of gated station access and integrated fare technology to improve security and the customer experience.
Read More →
CATS FY27 Budget Prioritizes Safety, Service
New investments in security, service expansion, and rail development aim to improve the rider experience while keeping fares flat.
Read More →
Transit Agencies Nationwide Gear Up to Move World Cup Crowds
As millions of fans prepare to descend on host cities, transit leaders are turning a month-long global event into a proving ground for the future of customer experience, mobility, and crowd management.
Read More →
OCTA Approves $2 Billion Budget for FY 2026-27, Prioritizing Transit Investments
More than half of the agency’s upcoming spending plan is dedicated to transit as OCTA balances infrastructure investment with fiscal stability.
Read More →
Joshua Schank on Transportation Innovation, Risk, and the Future of Mobility
In this edition of METROspectives, Joshua Schank discusses lessons from launching LA Metro’s Office of Extraordinary Innovation, the challenges of advancing new mobility technologies, and much more.
Read More →
Reinventing Fleet Maintenance with Real-time Visibility and AI
Transit leaders need to know what needs fixing, where to look, who is responsible, when work is completed, and what it costs without having to chase information across disconnected systems.
Read More →
Alstom Acquires Delaware Site to Support Amtrak NextGen Acela Fleet
The company is investing more than $55 million to acquire and improve the property and will employ approximately 100 people at this site once it is operational.
Read More →
SamTrans Sets Priorities for Potential Connect Bay Area Revenue
The board-approved framework allocates future funding to maintaining service, rider improvements, equity initiatives, and infrastructure repairs.
Read More →