METRO Magazine Logo
MenuMENU
SearchSEARCH

Cleveland RTA bans employees cell phone use

Cell phones can only be used when the operator is on layover, the vehicle is stopped, the parking brake is set, and they have left the driver’s seat. The same rules apply if an operator has to use a personal cell phone to contact a dispatcher.

September 21, 2009
2 min to read


The Greater Cleveland Regional Transit Authority (RTA) on Friday, implemented a policy prohibiting all employees from having a cell phone on their person while operating a bus or train.

The prohibition includes cell phones, smart phones, personal digital assistants such as BlackBerry devices, electronic music devices, wireless headsets or any other electronic communication or listening device.

“The use of cell phones and other similar devices is a growing problem, both nationally and here at home,” says Michael York, RTA’s Deputy General Manager of Operations. “It is a safety violation that we can neither tolerate nor afford.”

While on duty, operators must keep cell phones and other devices separate from their person, according to a statement issued by the RTA. They can be stored on-board in personal bags or purses. This reduces the temptation to respond to a phone call or check a text message.

Cell phones can only be used when the operator is on layover, the vehicle is stopped, the parking brake is set, and they have left the driver’s seat. The same rules apply if an operator has to use a personal cell phone to contact a dispatcher.

York says the policy carries a “zero tolerance.” Employees will be terminated for a first offense, if the cell phone use is witnessed by another RTA employee or supervisor, or photographic or video documentation is provided by a customer.

For years, RTA has prohibited cell phone use by bus and rail operators. The policy has been updated and strengthened several times, as the popularity of cell phones grew.

More Bus

FlixBus vehicles in a parking garage.
ManagementApril 13, 2026

Intercity Bus Industry Outlook: A Mix of Apprehension & Optimism

Industry leaders see both promise and peril ahead as intercity bus travel rebounds, but unpredictable market forces threaten to reshape the sector.

Read More →
Cover Photo for Bus Tech Talk
ManagementApril 9, 2026

Bus Tech Talk: AC Transit’s Cecil Blandon on Leadership, Mentorship, and a Career in Transit

In Part 1, Blandon shares his journey from the U.S. Marines to a leadership role in public transit, along with insights on mentorship and professional growth within the industry.

Read More →
A blurry TransLink R2 rapid bus
Managementby StaffApril 8, 2026

Vancouver's TransLink Fast-Tracks RapidBus Line to Metrotown

Funded through the 2025 Investment Plan, the new R2 Marine–Willingdon RapidBus is expected to begin service in September, more than three months ahead of schedule.

Read More →
Ad Loading...
Complete Parts logo
Busby StaffApril 1, 2026

Complete Coach Works Unveils Reimagined Parts Department with Expanded Capabilities

Complete Parts features new branding with a new logo, a new contact telephone number, a dedicated order desk, enhanced processes and inventory, all designed to provide the parts bus operations need.  

Read More →
frontrunner bus
SponsoredApril 1, 2026

Breaking Accessibility Barriers with the Low Floor Frontrunner Minibus

Accessible transit isn’t a feature—it’s a responsibility. This whitepaper explores how the Low-Floor Frontrunner is redefining mobility with a breakthrough design that removes barriers, empowers riders, and delivers measurable operational advantages for agencies. Discover why this next generation minibus is setting a new standard for inclusive transportation.

Read More →
A shot of ENC's manufacturing facility
Busby StaffMarch 31, 2026

ENC Named 'Partner of Choice' to Support Philadelphia SEPTA’s $43M FTA Grant

SEPTA was awarded $43 million in competitive grant funding from the FTA's FY25 Low and No Emission and Bus and Bus Facilities grant programs to support this procurement.

Read More →
Ad Loading...
Cover photo for Bus Tech Talk with Cecil Blandon
Managementby Alex RomanMarch 27, 2026

AC Transit’s Cecil Blandon on Leadership, Mentorship, and a Career in Transit

In part 1 of a two-part conversation, AC Transit’s director of maintenance joins co-hosts Alex Roman and Mark Hollenbeck to discuss his journey from the U.S. Marines to public transit and the role mentorship plays in developing the next generation of industry leaders.

Read More →
An MBTA bus with a passenger boarding at shelter.
Busby StaffMarch 27, 2026

MBTA Confirms Funding for Upgraded Arborway Bus Facility

When construction is complete, battery-electric buses will operate from the Arborway facility on Day One, providing cleaner, quieter, and more reliable service for riders, the MBTA said. After completion, the old facility will be demolished, and the land will be made available for redevelopment.

Read More →
Nadine S. Lee
Managementby StaffMarch 26, 2026

DART's President/CEO Announces Departure from Agency

Nadine S. Lee, who has served as president/CEO since July 2021, said the decision comes after careful reflection on the agency’s progress and its path forward.

Read More →
Ad Loading...
Assemblywoman Castillo and ENC officials at California facility.
Busby StaffMarch 23, 2026

ENC Hosts California Assemblywoman, Celebrates American Manufacturing and Economic Growth

The visit underscored ENC's role as a major employer in Assembly District 58 and its commitment to American manufacturing and skilled local jobs.

Read More →