Why was the Complete Parts department reimagined?

The reimagining of the Complete Parts department was aimed at enhancing capabilities to ensure that bus operations receive the parts they need efficiently.

How can customers contact the newly rebranded Parts Department?

Customers can contact the newly rebranded Parts Department via a new dedicated order desk and a new contact telephone number.

What benefits do the enhanced processes and inventory provide?

The enhanced processes and inventory are designed to improve the efficiency and reliability of parts delivery for bus operations.

What is the primary goal of the changes made to the Parts Department?

The primary goal of the changes is to enhance the service provided to bus operations by ensuring quick and reliable access to the necessary parts.

Complete Coach Works Unveils Reimagined Parts Department with Expanded Capabilities

Complete Parts features new branding with a new logo, a new contact telephone number, a dedicated order desk, enhanced processes and inventory, all designed to provide the parts bus operations need.

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April 1, 2026

Designed with customers in mind, the enhanced Parts Department delivers a more streamlined and responsive experience, making it easier for transit agencies and operators to access service parts for their operations, said CCW officials.

Credit:

Complete Coach Works

2 min to read

Complete Parts has introduced a new logo and contact number as part of their rebranding.
The department now features a dedicated order desk to streamline operations.
Enhanced processes and improved inventory aim to better meet the needs of bus operations.

*Summarized by AI

Complete Coach Works (CCW) is launching its reimagined Parts Department, now branded as Complete Parts.

Complete Parts features new branding with a new logo, a new contact telephone number (844-CCW-PART), a dedicated order desk, enhanced processes and inventory, all designed to provide the parts bus operations need.

Complete Parts

The key differentiator for Complete Parts in the market is the availability of both new and repurposed (or used) parts.

CCW’s ability to repurpose parts from its refurbishment work gives customers the option to purchase them at a fraction of the price of new, the company said.

Further, Complete Parts specializes in older model-year buses that are sometimes not supported by OEMs. CCW’s expanded inventory includes a wide range of components, including:

Engines
Transmission
Axles
Alternators
Starters
A/C Compressors
Brake and Suspension Components
Air System Components
Passenger and Driver Seat Components
Destination Signs and Components
Multiplex Electrical Components
Entrance and Exit Door Components

Inside the Launch

To further support customer needs, CCW is offering local delivery in Southern California, helping reduce downtime and keep fleets moving.

Leading the department is Parts Manager Lourdes Dorantes, supported by Parts Sales Representative Veronica Ramirez, who, together, bring a strong focus on customer service, responsiveness, and building long-term relationships with transit agencies and operators, the company said. CCW’s President Patrick Scully oversees Complete Parts.

“Our goal was to build a parts program that is easier to work with, more responsive, and aligned with what our customers actually need day-to-day,” said Dorantes. “With updated resources, dedicated personnel, and expanded inventory, we’re making it simpler for agencies to source dependable parts quickly and efficiently.”

Quick Answers

Complete Coach Works' Parts Department now features new branding, a new logo, a new contact telephone number, a dedicated order desk, and enhanced processes and inventory.