Complete Coach Works (CCW) is launching its reimagined Parts Department, now branded as Complete Parts.

Complete Parts features new branding with a new logo, a new contact telephone number (844-CCW-PART), a dedicated order desk, enhanced processes and inventory, all designed to provide the parts bus operations need.  

Complete Parts

Designed with customers in mind, the enhanced Parts Department delivers a more streamlined and responsive experience, making it easier for transit agencies and operators to access service parts for their operations, said CCW officials.

The key differentiator for Complete Parts in the market is the availability of both new and repurposed (or used) parts. 

CCW’s ability to repurpose parts from its refurbishment work gives customers the option to purchase them at a fraction of the price of new, the company said.

Further, Complete Parts specializes in older model-year buses that are sometimes not supported by OEMs. CCW’s expanded inventory includes a wide range of components, including:

• Engines
• Transmission
• Axles
• Alternators
• Starters
• A/C Compressors
• Brake and Suspension Components
• Air System Components
• Passenger and Driver Seat Components
• Destination Signs and Components
• Multiplex Electrical Components
• Entrance and Exit Door Components

Inside the Launch

To further support customer needs, CCW is offering local delivery in Southern California, helping reduce downtime and keep fleets moving.

Leading the department is Parts Manager Lourdes Dorantes, supported by Parts Sales Representative Veronica Ramirez, who, together, bring a strong focus on customer service, responsiveness, and building long-term relationships with transit agencies and operators, the company said. CCW’s President Patrick Scully oversees Complete Parts.

“Our goal was to build a parts program that is easier to work with, more responsive, and aligned with what our customers actually need day-to-day,” said Dorantes. “With updated resources, dedicated personnel, and expanded inventory, we’re making it simpler for agencies to source dependable parts quickly and efficiently.”