On Wednesday, Sept. 22, 2010, the Central Ohio Transit Authority (COTA) Board of Trustees approved a new contract for the Will Call program, which was reinstated at the beginning of October.

The purpose of Will Call service is to provide rides for customers who receive ongoing, long-term medical treatment.

The new service provider for the Will Call program is MyCity Transportation.

Customers call MyCity Transportation to schedule pickup and return trips to medical treatment. To assist with receiving timely service, customers request trips at least one hour prior to appointment time. If a customer requires the use of mobility devices or attendance of an approved Personal Care Attendant (PCA) during the trip, it must be specified during the reservations process. PCAs ride at no charge.

The Will Call program operates Monday-Friday, 5 a.m.-9 p.m., corresponding with the hours of operation for most medical facilities.