D.C. Metro to prohibit cell phone use, texting
Officials will spend the next few days finalizing the language for its policy and notifying employees that the “three strikes” disciplinary policy that had been in place is a thing of the past.
Metrobus and Metrorail operators caught using a cell phone, texting or using a PDA while operating a vehicle will be fired under a new zero tolerance policy announced Thursday by Washington Metropolitan Area Transit Authority (Metro) GM John Catoe. The new policy will take effect on Monday, July 13.
“There is no excuse for anyone who is operating a Metrobus or Metrorail train to be using a cell phone or texting other than for an emergency situation, regardless of whether there are passengers on board,” Catoe said. “We’ve seen the tragic consequences of what happened in Boston and Los Angeles when a transit operator was texting instead of paying attention to the operation of a vehicle. We will not see a repeat here,” he said, referring to recent fatal crashes in those cities. “One strike and you’re out. It’s plain, simple and strong."
The older policy was a progressive disciplinary procedure that gave employees three strikes before termination. The first offense resulted in a five-day suspension without pay; the second a 10-day suspension without pay; the third offense resulted in termination. Metro officials will spend the next few days finalizing the language for its official policy and notifying employees that the “three strikes” disciplinary policy that had been in place is a thing of the past.
The new policy will allow train and bus operators to use personal cell phones during a Metro-defined emergency situation.
The preliminary investigation into last month’s Metrorail train accident at the Fort Totten Metrorail station indicates that Metrorail train operator Jeanice McMillan, who died in the collision, was not using her cell phone while at the controls of her train. After the crash, investigators discovered McMillan’s cell phone in her knapsack.
More Rail

New York MTA Advances Final Contract for Second Avenue Subway Expansion
Contract Four is the largest in the Second Avenue Subway Phase 2 project and includes construction of station infrastructure, tracks, and signals for the subway expansion, MTA officials said. Work on Contract Four will begin in 2027.
Read More →
San Diego MTS Breaks Monthly Trolley Ridership Record
Agency officials said July’s ridership indicates MTS’s continued recovery from the pandemic.
Read More →
Report Examines NJ TRANSIT Reliability, Funding Challenges
The Garden State Initiative analysis examines the roles of Amtrak infrastructure, fleet management, and agency operations while recommending a more performance-based approach to improving reliability.
Read More →
Stadler, CapMetro Sign Long-Term Rail Fleet Support Agreement
Beginning in 2027, Stadler will provide on-site technical expertise, spare parts support, training, and obsolescence management to help extend the reliability and longevity of CapMetro’s GTW fleet.
Read More →
Biz Briefs: Alstom Lands Canadian Contract, LYT to Supply California TSP, and More
In METRO's latest installment, we take a look at recent news from Complete Coach Works, Beep, FlixBus, and more partnerships making headlines across the transportation sector.
Read More →
CATS Gold Line Marks 5 Years of Service, 2.8M Passenger Trips
With a six-mile expansion planned, the Charlotte streetcar is positioned to connect more neighborhoods and major transit hubs across the region.
Read More →
Why Simulating Pedestrian Movement Has Become Essential for Modern Rail Stations
Pedestrian microsimulation is helping rail planners identify bottlenecks, test station designs, and prepare complex transit hubs for growing passenger volumes.
Read More →
Amtrak Begins Major Construction at New York’s Sunnyside Yard
The new maintenance facility will support Amtrak’s Airo trainsets while improving maintenance efficiency and turnaround times in New York.
Read More →
Chicago Leaders Unveil Plans for O’Hare Airport Express Train
The privately developed project would offer a 15-minute trip between downtown and O’Hare’s Terminal 2, with trains operating every 15 minutes on a dedicated track. The service would use battery-electric trains and three existing freight rail rights-of-way.
Read More →
OCTA Maps Out 30-Year Strategy to Protect Coastal Rail Corridor
The draft feasibility report identifies strategies to protect the coastal rail line for decades as the agency continues near-term stabilization and sand placement efforts.
Read More →