In the initial move of what is expected to be a sweeping reorganization of MTA New York City Transit’s subway operations, agency president Howard H. Roberts Jr. has named Greg Lombardi and Lou Brusati as line general managers for the L and 7 train services, respectively.
MTA NYC names line GMs for 7 and L
Rider Report Cards to be used to measure success.
December 13, 2007
1 min to read
In addition, Demetrius Crichlow will serve as deputy general manager for the L, with John P. Hoben serving in the same capacity for the 7 train service. The move is expected to decentralize the decision-making process and move the responsibility out to the field where managers will take a more hands-on approach to subway operations.
Customers using the 7 and L were the first to fill out the NYC Subway Rider Report Cards, which solicited input on how they would like to see their services improved. The grades will be used as a benchmark to determine the increments of improvement made by the line GMs and their staff. Rider Report Cards will again be distributed for the two lines at the end of the first quarter of next year.
Topics:Management
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