In the initial move of what is expected to be a sweeping reorganization of MTA New York City Transit’s subway operations, agency president Howard H. Roberts Jr. has named Greg Lombardi and Lou Brusati as line general managers for the L and 7 train services, respectively.
MTA NYC names line GMs for 7 and L
Rider Report Cards to be used to measure success.
December 13, 2007
1 min to read
In addition, Demetrius Crichlow will serve as deputy general manager for the L, with John P. Hoben serving in the same capacity for the 7 train service. The move is expected to decentralize the decision-making process and move the responsibility out to the field where managers will take a more hands-on approach to subway operations.
Customers using the 7 and L were the first to fill out the NYC Subway Rider Report Cards, which solicited input on how they would like to see their services improved. The grades will be used as a benchmark to determine the increments of improvement made by the line GMs and their staff. Rider Report Cards will again be distributed for the two lines at the end of the first quarter of next year.
Topics:Management
More Management
LIRR Service Resumes After Strike Ends With Tentative Labor Agreement
The agreement restores full commuter rail service after a three-day shutdown disrupted travel for hundreds of thousands of riders across the New York region.
Read More →
ENC Builds on Legacy with Major Investment, Strategic Reset
Following its 2024 acquisition, ENC is upgrading operations, expanding capacity, and aligning its approach to meet agency demand for reliability and on-time delivery. METRO spoke to John Obert, vice president of transit sales, to find out more.
Read More →
AC Transit Sees First Sustained Three-Month Ridership Climb Since 2022
Officials said the ridership gains recorded in February, March, and April signal renewed public confidence in transit and reinforce AC Transit’s vital role in connecting East Bay residents with jobs, schools, healthcare, shopping, and recreational destinations.
Read More →
Report Examines Where Public Transit Delivers the Greatest Cost Advantage Over Driving
A new study found commuters in several major U.S. cities could save hundreds of dollars each month by taking public transit instead of driving, with Los Angeles ranking as the nation’s most expensive city for car commuters.
Read More →
Washington's Community Transit Celebrates 50-Year Milestone
The milestone highlights both the agency’s history and its evolving role in meeting the region’s growing mobility needs.
Read More →
Managing Complexity: HDR’s Brian Buchanan on Delivering Major Transit Programs
HDR’s transit program management lead discusses the challenges of overseeing large capital projects, adapting to cost and supply chain pressures, and the capabilities agencies need to build for the future.
Read More →
NFL Draft Delivers Big Ridership, Revenue Boost for Pittsburgh
Over the three days, PRT recorded 485,000 rides, reflecting the extraordinary number of trips taken as people traveled throughout the region for Draft events, work, and daily life.
Read More →
The Expanding Role of Advisory in Transit Delivery
Garo Hovnanian explores how agencies can better navigate competing priorities, strengthen decision-making, and prepare for a future shaped by electrification and emerging mobility.
Read More →
NJ TRANSIT to Expand Cleanliness, Safety, and Accessibility Under New Action Plan
The plan includes investments in cleaner vehicles and upgraded stations, NJT LiveView to provide real-time GPS tracking of train and light rail service, enhanced safety initiatives through a new Real Time Crime Center, and the debut of a redesigned NJ TRANSIT mobile app.
Read More →
ABQ RIDE Forward's Next Phase Sets Target Date
ABQ RIDE Forward is the first transit system overhaul in more than 25 years. This latest phase marks 15% completion of the 16-phase rollout, which will continue over the next several years.
Read More →