N.H.'s C&J Bus Lines named METRO's Innovative Operator of the Year
VP, bus, rail/Publisher Frank Di Giacomo presented the award to Jalbert at Marketplace 2014's Opening Ceremony "Love and Music Heals" and American Bus Association (ABA) Annual Meeting in Nashville, Tenn. on Sunday.
METRO Magazine chose Jim Jalbert, owner of Portsmouth, N.H.-based C&J Bus Lines, as the winner of its inaugural Innovative Motorcoach Operator of the Year.
METRO VP, bus, rail/Publisher Frank Di Giacomo presented the award to Jalbert at Marketplace 2014's Opening Ceremony "Love and Music Heals" and American Bus Association (ABA) Annual Meeting in Nashville, Tenn. on Sunday.
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C&J began in 1968 as a shuttle service that ran stretch checkered taxi cabs between the seacoast of New Hampshire and Boston’s Logan Airport, following that same model right up until 1981 when Jalbert’s father died.
After he purchased the company from his mother, C&J began operating motorcoaches around the latter part of 1983 and became part of the Trailways system in 1988.
Now, with 23 motorcoaches, the company continues to thrive as an “upscale line-haul system,” providing service between Logan Airport, Boston South Station and the Port Authority of New York City originating on the seacoast region of the area, which covers southern coastal Maine, the eastern side of New Hampshire and the north shore of Newburyport, Mass. C&J also operates two bus terminals in New Hampshire and one in Newburyport.
“We have a wonderful team here and bringing in young bright ideas is important, but it’s equally important to learn from your peers in the industry,” Jalbert told METRO. “Nobody has all the answers. We always stress here that you don’t know it all. If you know it all you don’t want to work here. I learn something every day, because that is how it gets better.”
ABA Marketplace 2014 continues through Wednesday, Jan. 15.
Premiums remain elevated. Underwriting scrutiny is intense. And claims costs continue to rise at historic levels. Behind those numbers lies a complex mix of legal, medical, and cultural forces reshaping the commercial landscape.
The company said it has remained the most widely purchased model in the new coach market across the US and Canada, according to historical data from the Motorcoach Builders Survey conducted by the American Bus Association
A phased approach to technology, in-house capabilities, and workforce investment is helping transportation leaders break the reactive cycle and build more resilient, revenue-focused operations.
The company's flagship H3-45 is also the best-selling 45-foot motorcoach in North America, according to vehicle registration data from S&P Global Mobility (Polk).
METRO’s Executive Editor Alex Roman spoke with Mueller about the opening event, the company’s progress since launching in late 2022, and the road ahead.
METRO Executive Editor Alex Roman presented the award to the operation’s President/CEO Scott Parsons at the United Motorcoach Association’s EXPO in Birmingham, Alabama.
The new facility, spanning more than 43,000 square feet, includes pre-delivery inspection, a large repair, maintenance, and service center, an administrative building, and a dedicated training and delivery center for customers and service partners.