Anthony McCord
Marc A. Hermann / MTA New York City Transit
New York’s Metropolitan Transportation Authority (MTA) named Anthony McCord as its chief transformation officer as the authority undergoes a historic reorganization to improve service and modernize all aspects of operations for the first time in half a century.
McCord is a senior executive with over 25 years of experience in industrial services and infrastructure roles around the world, focusing on transformation and change management. He is expected to start in mid-December and will report to the MTA’s board.
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McCord most recently worked at Veolia, an international service industry company, as the site director at the University of Montreal Health Centre, one of North America’s largest healthcare public-private partnerships where Veolia is the service provider for the 3.5 million-square-foot hospital and energy plant complex.
He will bring his significant leadership experience as a change-driver to guide the MTA’s Transformation Plan.
To drive the transformation, the MTA will require a selection of new leadership roles and capabilities including a COO, chief accessibility officer, chief people officer, director of research and development, chief procurement officer, director of quality assurance, and chief technology officer.
The MTA Transformation Plan was mandated by New York State legislation passed this year to enact reforms to end waste, fraud and abuse. The plan is based on recommendations by a third-party expert, AlixPartners, to identify needed changes to leadership, business activities and processes, and cost-cutting opportunities.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.