How does the NextRide app enhance the existing NextRide web application?

The NextRide app expands on the existing web application by allowing customers to view real-time vehicle locations, receive service alerts, purchase and store digital fares, and access customer support.

Can users purchase fares directly through the NextRide app?

Yes, users can purchase and store digital fares directly through the NextRide app.

What real-time information can users access via the NextRide app?

Users can access real-time vehicle locations and service alerts through the NextRide app.

Is customer support integrated into the NextRide app?

Yes, customer support is accessible through the NextRide app.

RTD Launches NextRide App to Consolidate Trip Planning, Fares, Security Reporting

Alex Roman・Executive Editor

Read Alex's Posts

August 26, 2026

RTD Launches All-in-One NextRide App — RTD said customer feedback helped inform the app’s development and usability features.
Credit:
Denver RTD/METRO

2 min to read

The NextRide app enhances RTD's previous web application by including real-time vehicle tracking and service alerts.
Users can purchase, store, and manage digital fares directly within the app for convenience.
The app also provides access to customer support and allows users to report security concerns.

*Summarized by AI

Denver’s Regional Transportation District (RTD) launched its new NextRide mobile app, bringing trip planning, digital fare management, security reporting, and customer support into a single platform.

The app expands on RTD’s existing NextRide web application and allows customers to view real-time vehicle locations and service alerts, purchase and store digital fares, and access customer support. Available in 10 languages, NextRide also incorporates functions previously offered through RTD’s MyRide and Transit Watch apps.

Consolidating Rider Tools

RTD said customer feedback helped inform the app’s development and usability features.

“RTD is introducing a new mobile experience designed to make planning trips and purchasing fares more customer intuitive,” said RTD GM/CEO Debra A. Johnson. “Direct customer feedback informed app development and usability enhancements, including an easy way to report security concerns.”

The app’s Security section enables customers to communicate directly with Transit Police dispatchers. Customers can use the feature to report concerns in real time while retaining access to RTD’s existing methods for contacting Transit Police.

“NextRide brings multiple transit tools together in one convenient place for our customers,” said Deputy Chief of Police Sean Faris. “The app makes it easier to communicate concerns with Transit Police dispatchers in real time discreetly.”

Additional Integrations Planned

Existing MyRide users can sign in to NextRide using their current credentials, with fare products and eligible discounts transferring automatically, according to RTD.

The agency plans to add additional services to the app over the next two years. Access-a-Ride trip planning is scheduled for incorporation in late 2027, followed by FlexRide trip planning in 2028.

RTD also plans to phase out the standalone MyRide and Transit Watch apps as customers transition to NextRide. The agency said customers will receive advance notice before the legacy apps are discontinued.

NextRide was developed using React Native and partner software development kits. RTD plans to collect customer feedback in the coming months to guide additional changes and enhancements to the app.