Transdev announced that Luke McCaul has been named GM of Cincinnati Bell Connector operations. He assumes this role today and will replace Interim GM Mark Young.

McCaul brings a background of more than 15 years of progressive roles and responsibilities at Pan Am Railways, the largest regional railroad in North America, based near Boston. As GM of operations, he was responsible for the daily operation of 136 passenger trains and more than 60 freight trains operating in complex urban and suburban rail environments. He managed 150 employees in all customer service and operational areas and brings knowledge of best practices for compliance with DOT and FRA regulations. His primary focus has been on ensuring safe operations, and providing top quality service while motivating his employees to perform at their best every day.

“He understands at every level how to build and maintain a successful system — from enhanced customer service and uncompromising safety practices, to encouraging discussions with front-line employees,” said Ken Westbrook, Transdev’s president of the rail division. 

McCaul started at Pan Am Railways in 2002 as Train Operations manager. He advanced to assistant director, to general superintendent and finally to GM. A dedicated railway enthusiast, McCaul is an active member of the American Association of Railroad Superintendents, Boston Street Railway Historical Society and the New England Electric Railway Historical Society.