Valley Metro introduces new rail rider safety, security app
Riders can discreetly report suspicious activity, vandalism, graffiti, disruptive behavior and maintenance issues or receive notifications.
Valley Metro light rail riders can discreetly report suspicious activity, vandalism, graffiti, disruptive behavior and maintenance issues or receive notifications about service delays via the system's new safety app.
Valley Metro rail riders can now download a free safety and security app for reporting incidents directly to rail operations staff. AlertVM is one more element of the Respect the Ride program introduced last fall.
Riders can discreetly report suspicious activity, vandalism, graffiti, disruptive behavior and maintenance issues or receive notifications about service delays.
“The AlertVM app will help us more quickly identify and respond to issues through the eyes and ears of our riders,” said Scott Smith, Valley Metro CEO.
The Valley Metro Rail Code of Conduct is the key driver behind the Respect the Ride program, which discourages disruptive behavior on the Valley’s 26-mile light rail line. In addition to the Code of Conduct, Respect the Ride includes enhanced station signage on rules for riding, station fare zone striping, the Right and Rong marketing campaign, increased teams of security officers, and in 2019, station ambassadors.
Riders can download the app on both iOS and Android phones by searching for Alert Valley Metro.
More Security and Safety
FTA Launches 'Transit Moves America' Dashboard to Highlight Agency Safety and Performance
The online dashboard transforms National Transit Database information into a public-facing resource that allows users to compare transit agencies on key operational and safety metrics.
Read More →
LA Metro Marks Banner Year, Sets Ambitious Goals for New Fiscal Year
Incoming LA Metro Board Chair and Los Angeles Mayor Karen Bass joined outgoing Board Chair Fernando Dutra and LA Metro CEO Stephanie Wiggins to review accomplishments from fiscal year 2026, which included the opening of new rail extensions, advancement of major transit projects, expanded safety programs, and new rider amenities.
Read More →
Building the Next Generation of Transit Technology
In this edition of METROspectives, Luminator CEO Magnus Friberg discusses the company's transformation, the growing role of AI and software, and what's next for transit technology.
Read More →
TTC Launches Camera Pilot to Curb Illegal Passing of Streetcars
During the pilot, the cameras will measure how often illegal streetcar passing occurs and test the technology's reliability for future automated enforcement.
Read More →
Biz Briefs: Masabi Teams with St. Louis Metro and More
In METRO's latest installment, we take a look at recent news from Transdev, Hitachi, and more partnerships making headlines across the transportation sector.
Read More →
Metra Begins Drone Pilot Project to Boost Safety and Security
The project is funded through a $620,000 grant from FEMA’s Transit Security Grant Program, which provides transit agencies with funding for projects intended to protect critical transportation infrastructure and the traveling public.
Read More →
Building the Next Generation of Transit Technology
In this edition of METROspectives, Luminator CEO Magnus Friberg discusses the company's transformation, the growing role of AI and software, and what's next for transit technology.
Read More →
APTA Recognizes Excellence in Rail Safety and Security at 2026 Rail Conference
Nominations are evaluated on four criteria: effectiveness, benefit level, innovation, and transferability.
Read More →
Biz Briefs: Endera Delivers to California, Safety Vision Teams with San Antonio's VIA, and More
From manufacturers and suppliers to transit agencies and motorcoach operators, these updates offer a snapshot of the projects, partnerships and business moves driving the industry forward.
Read More →
The Role of AI in Public Safety for Smart Transit Systems
As transit systems generate more data than ever, AI-powered safety tools are helping agencies detect incidents faster, improve response times and enhance situational awareness.
Read More →