More than 1,200 five-foot-tall gates and taller fences have been installed across all stations. The agency also improved its fare boxes across its bus fleet.
Fare evasion increased to record levels during the pandemic, leading to a loss of $40 million of fare revenue a year. WMATA relies on those fares to help keep buses, trains, and MetroAccess services running.
The improvements have led to an 82% drop in fare evasion in the Metrorail system.
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Completion of the Fare Gate Project
More than 1,200 five-foot-tall gates and taller fences have been installed across all stations. The project began in July 2023.
“We have seen incredible results from the taller faregates,” said WMATA GM/CEO Randy Clarke. “We are never going to completely stop fare evasion, but these go a long way in addressing the problem.”
WMATA also recently completed the installation of new fareboxes across all 1,500 of its buses.
Customers often could not pay on buses because of farebox malfunctions. Metro Transit Police regularly patrol bus loops and individual bus routes to enforce payment.
Preventing Fare Evasion
Fare evasion is one of customers’ biggest concerns, according to WMATA surveys. Customers said it made them feel unsafe and that it was unfair to those who paid fares.
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“Tackling fare evasion has been one of the board of directors top priorities,” said WMATA Board Finance and Capital Committee Chair Matt Letourneau. “Not only does fare evasion cost us badly needed revenue, but it is also fundamentally unfair to all our customers who pay their hard-earned money.”
Metro Transit Police continue to patrol stations for fare evasion and have written more than 10,000 fare evasion citations so far this year. That’s nearly three times the number of tickets written through the same period last year and 2,000 more citations than all of 2019.
Revenue from the tickets goes to the local governments.
Fare evasion is one of customers’ biggest concerns, according to WMATA surveys. Customers said it made them feel unsafe and that it was unfair to those who paid fares.
Photo: WMATA
Fare Enforcement Success, Help for Those Who Need It
So far this year, MTPD has arrested more than 250 individuals stopped for fare evading and found to have open warrants. Police have also recovered 16 guns.
Fare evasion increased to record levels during the pandemic, leading to a loss of $40 million of fare revenue a year. Metro relies on those fares to help keep buses, trains, and MetroAccess services running.
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For those who need help paying, WMATA has several fare discount programs.
Nearly 8,500 people have signed up for Metro Lift, a half-off fare program launched in June 2023 for low-income individuals enrolled in SNAP. Those over age 65 are eligible for half-off fares with a Senior SmarTrip card. D.C. students are eligible for the Kids Ride Free program.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
CEO Nat Ford’s address offered a look at highlights from 2025, with a focus on the future and the innovative ways the JTA is shaping mobility in Northeast Florida.
Expected to enter service in 2029, these locomotives support the agency’s commitment to offer reliable and efficient rail transportation across South Florida.
Transit agencies depend on safe, reliable vehicles to deliver consistent service. This eBook examines how next-generation fleet software helps agencies move from reactive processes to proactive operations through automated maintenance, real-time safety insights, and integrated data. Learn how fleets are improving uptime, safety outcomes, and operational efficiency.
The new filters include substantially more activated carbon than traditional HVAC filters, which is especially helpful in providing a better transit riding experience for vulnerable populations, particularly children, seniors, and people with chronic illnesses, according to the CTA.
In a recent episode of METROspectives, LYT CEO Timothy Menard discusses how artificial intelligence, cloud connectivity, and real-time data are transforming traffic management, boosting bus reliability, and enabling system-wide transit optimization across cities.
