WMATA proposal would refund passengers for delayed trains, buses

According to GM Paul Wiedefeld, the program is an expression of the confidence the agency has in its ability to meet performance targets and provide reliable rush-hour service.

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January 10, 2018

WMATA proposal would refund passengers for delayed trains, buses — WMATA officials believe the refund program, which would run for the 2018 calendar year, will cost between $2 million and $3.5 million.
Larry Levine

1 min to read

WMATA officials believe the refund program, which would run for the 2018 calendar year, will cost between $2 million and $3.5 million. Larry Levine

WASHINGTON, D.C. — The Washington Metropolitan Area Transit Authority (WMATA) has proposed a new program, the “Rush-Hour Promise,” that would provide full refund credits to peak-period rail and bus riders who encounter delays of 15 minutes or more, The Washington Post reports.

The program is an expression of the confidence the agency has in its ability to meet performance targets and provide reliable rush-hour service, while adding a measure of accountability for officials, according to WMATA’s GM, Paul J. Wiedefeld.

WMATA officials believe the program, which would run for the 2018 calendar year, will cost between $2 million and $3.5 million. If approved, WMATA staff would develop terms and conditions for the program to ensure customers don’t abuse the system. For the full story, click here.

Topics:on-time performance Washington D.C.Washington Metropolitan Area Transit Authority WMATA Bus Management Rail

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