
WASHINGTON, D.C. — The Washington Metropolitan Area Transit Authority (WMATA) has proposed a new program, the “Rush-Hour Promise,” that would provide full refund credits to peak-period rail and bus riders who encounter delays of 15 minutes or more, The Washington Post reports.
The program is an expression of the confidence the agency has in its ability to meet performance targets and provide reliable rush-hour service, while adding a measure of accountability for officials, according to WMATA’s GM, Paul J. Wiedefeld.












