Customer is Always Right: WMATA Taps Reflexions to Modernize Digital Experience
WMATA to Fix Wheels on 7000-Series Railcars
As a preliminary estimate, it will take up to 36 months at a cost of approximately $55 million to repress all 7K wheels.

Metro will continue its inspections of wheels with measurements for every 7000-series rail car.
Photo: Ben Schumin (CC BY-SA 2.0)
The Washington Metropolitan Area Transit Authority (Metro) announced its plan to change the way it presses wheels on 7000-series railcars (7Ks) is under development, based on technical data released by the National Transportation Safety Board (NTSB).
“We appreciate the NTSB making the technical reports available so that we can develop our plan to begin repressing wheels on these trains at a higher standard, including the fit onto the axles,” said COO Brian Dwyer. “We are preparing the technical documents and training plan, while we collaboratively advance the next version of our return to service plan for approval by the Washington Metrorail Safety Commission.”
NTSB’s investigation docket release makes it possible for Metro to transparently work toward addressing the cause of the wheel movement with a revised Return to Service Plan (version 4), according to the agency's news release.
While a cause has not been formally announced by NTSB, among the documents released was a report from experts at engineering firm Hatch-LTK which identified a technical issue — microslip due to reduction in contact pressure.
Metro added that its internal and external engineering experts agree that an increase to the fit and press tonnage used to mount rail wheels onto axles is required for the 7Ks. As a preliminary estimate, it will take up to 36 months at a cost of approximately $55 million to repress all 7K wheels.
“The process of changing all 5,984 wheels on 2,992 axles for 748 railcars may take a couple of years to complete,” said Dwyer. “We thank our customers for their patience and want them to know that the good news is we will be able to fix about 20 cars a month to safely build up more trains and restore the safe, frequent, and reliable service the region needs.”
The latest phase of Metro’s Return to Service Plan was activated on Jan. 28, 2023. The current phase marks a move to measuring the wheels every seven days instead of every four days and will remain in effect until Metro receives concurrence from WMSC on the revised plan.
Metro said it will continue its inspections of wheels with measurements for every 7000-series railcar until its wheels are reassembled at the new standard.
More Rail

Amtrak Board Advances Plan to Restructure Organization, Seeks Public Input
The proposal, developed by Amtrak management and approved by the board for further consideration, is intended to modernize the organization's structure while improving accountability, operational efficiency, and customer service.
Read More →
Biz Briefs: STV teams with Amtrak, Motorcoach Operators Boost Fleet and Land Contracts, and More
From manufacturers and suppliers to transit agencies and motorcoach operators, these updates offer a snapshot of the projects, partnerships and business moves driving the industry forward.
Read More →
Metra Celebrates 100 Years of Electric Rail, Looks to the Future
The event was also a celebration of recent reforms to public transportation in the Chicago area, changes that could be as transformative in the future as the major civic achievement a century ago, said officials.
Read More →
LA Metro Marks Banner Year, Sets Ambitious Goals for New Fiscal Year
Incoming LA Metro Board Chair and Los Angeles Mayor Karen Bass joined outgoing Board Chair Fernando Dutra and LA Metro CEO Stephanie Wiggins to review accomplishments from fiscal year 2026, which included the opening of new rail extensions, advancement of major transit projects, expanded safety programs, and new rider amenities.
Read More →
DART Taps Nathaniel P. Ford Sr. as Next President/CEO
Since 2012, Ford has served as the CEO of the Jacksonville Transportation Authority
Read More →
California High-Speed Rail Authority Signs MOU to Advance High Desert Corridor
The agreement deepens collaboration between the California High-Speed Rail Authority and the High Desert Corridor Joint Powers Agency, supporting design integration, cost savings, and faster delivery of a key Southern California rail link.
Read More →
Building the Next Generation of Transit Technology
In this edition of METROspectives, Luminator CEO Magnus Friberg discusses the company's transformation, the growing role of AI and software, and what's next for transit technology.
Read More →How Data, Strategy, and Community Engagement Are Reshaping Transit
In this edition of METROspectives, strada360 CEO Steve Lassey discusses how transit agencies can better align planning with operations, leverage data to improve decision-making, and build public trust as they prepare for the future of mobility.
Read More →
TTC Launches Camera Pilot to Curb Illegal Passing of Streetcars
During the pilot, the cameras will measure how often illegal streetcar passing occurs and test the technology's reliability for future automated enforcement.
Read More →
NJ TRANSIT Secures Capital Funding, Adopts FY2027 Budget
The budgets continue investments in infrastructure and equipment to maintain the system in a state of good repair and enhance the overall customer experience.
Read More →