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Users have not been kind to public transit, a recent USC study shows.The nation’s top agencies earn more ire on the social media site than airlines and evoke as much disdain as police departments. Many systems had more angst directed at them in 140 characters than did the Internal Revenue Service.
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Customers took to Twitter on Thursday morning amid the biggest storm to hit the region in five years to complain that Uber was charging 3.8 times its normal fare rates.
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@SEPTA_Social’s major advantage as a customer service tool is that agents can use it to talk to many people at once, as opposed to phone calls and emails which can only help one customer at a time.
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METRO Magazine’s Facebook and Twitter pages will feature the latest news from North America's Biggest Bus Show from Sept. 10 through 11. Post photos and updates on Facebook and Twitter using #BusCon13 so others can keep up with the latest happenings, too.
Read More →Bus and rail service information will move off of agency's main Twitter account into two separate feeds with service information from Metro's operations control centers via the MetroAlerts system.
Read More →The site will be easier to navigate and mobile device-friendly, designed to work on any smartphone or tablet. It will provide home page access to trip planning, service alerts from both 511 and the agency’s Twitter feed, and a “latest news” section.
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In this age of smartphones, tablets, Twitter, Facebook and other social media, rapid transit has taken on a new meaning. Passengers not only want to get to their destinations fast, they want information about their trips in an instant. To answer customers’ demands of immediacy, transportation organizations across the country have taken to using a variety of methods to disseminate details as quickly as possible.
Read More →CLEMSONLiVE, the university’s activities service, partnered with its transit system to give students a chance to win money and prizes. Students follow CLEMSONLiVE on Twitter to find out when they can win money and learn about upcoming events and Tiger Transit.
Read More →Utilizes the new Facebook Timeline interface to share photos and ideas for places future charter bus passengers can explore on their travels. On Twitter, Monsey Tours interacts with over 470 followers by asking questions like, “What type of music do you like to listen to on long trips?” and sharing ideas for making road trips more fun.
Read More →By mid-year, the new system will allow passengers to sign up for text messages and e-mail notifications with train status updates. The system will also be integrated with current social media sites, displaying the same information on the agency's Facebook and Twitter pages.
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