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The Toronto Transit Commission developed a five-year plan that put the customer at the center of all that it does, from service planning to service delivery, including a new station management model, customer charter, fleet and infrastructure renewal, and how it manages its people.
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In developing the new metrics dashboard in-house, New York City Transit reviewed global standards for publicly reported performance data and opted to surpass those standards in the interest of increased transparency.
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From the New York Transit Museum archives, Daily Miracle Part 1, is a 1961 documentary about a day in the life of NYC's transit system.
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During an oversight meeting, N.Y. MTA officials revealed that the agency needs hundreds of skilled maintenance workers to fix the outdated system.
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Chairman Joseph Lhota today announced the appointment of Patrick Foye as president and Veronique Hakim as managing director of the MTA.
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The SUV driver died, along with five passengers on the train, in the Feb. 3, 2015, accident. The rail passengers were killed when 343 feet of the third rail, which powers the train, penetrated the floor of the first train car and struck passengers.
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The plan from Mayor Bill de Blasio and his team comes ahead of the release of the MTA's so-called "subway turnaround plan" next week.
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A garbage fire crippled subway service along four lines for more than two hours during the peak of Monday’s morning rush hour.
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The creation of the dashboard is part of a road map the MTA is developing to improve subways, which have experienced a 171% increase in delays in the past five years, from 27,495 in April 2012 to 74,668 in April of this year.
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The new map shows customers routes they can take to avoid areas with large stretches of tunnels.
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