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Thirty-five years after the passage of the Americans with Disabilities Act of 1990 (ADA), the impact of this landmark piece of civil rights legislation cannot be overstated.
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More than half of subway customers, 57%, are satisfied with the subway overall, up from 49% in Fall 2024. This marks the highest level of overall subway satisfaction since the inception of this survey in Spring 2022.
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Both milestones contributed to the railroad’s busiest seven-day period since the pandemic, with a total of 1.72 million passengers riding between July 17 and July 23.
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Amid a historic capital program focused on state-of-good-repair investments, subway safety also improved, with major crimes down 3.2% year-over-year and nearly 10% below 2019 levels.
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Nominations are evaluated on four criteria: effectiveness, benefit level, innovation, and transferability.
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With growing ridership, MTA is investing in a faster, more modern fleet — starting with 316 next-gen M-9A railcars.
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Together, the railroads combined to carry a single-day record of 540,688 riders.
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The plan will enable the MTA to make transformative investments, including breaking ground on the new Interborough Express (IBX), rehabilitating the Grand Central Artery, and improving the overall rider experience.
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Over the last two years, the MTA has implemented a series of strategic measures to reduce fare evasion centered around equity, education, enforcement, and environment.
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The initiative builds on the Governor’s commitment to the development of a new terminal at MacArthur Airport, further positioning Long Island as a hub for economic growth and innovation.
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