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The subway system saw increases across all key metrics, with 62% of subway riders reporting they feel satisfied with the system overall.
Read More →The subway, Long Island Rail Road, and Metro-North Railroad all recorded record-highs for on-time performance in 2025.
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For nearly 25 years, the MTA’s legacy TVMs have been the backbone of fare payment, maintaining 97% availability and generating about 30% of all ticket sales.
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The dashboard allows users to monitor progress and see what is being built or replaced, where it is happening, the budget, how much has been spent, and when it will be completed.
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The commencement of environmental review marks the first significant milestone reached for the IBX, following Gov. Hochul’s announcement in August that the project had entered the preliminary engineering and design phase.
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The changes are being proposed following an extensive public comment period in which 1,378 comments were submitted from customers, advocates, and elected officials across the service area.
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Thirty-five years after the passage of the Americans with Disabilities Act of 1990 (ADA), the impact of this landmark piece of civil rights legislation cannot be overstated.
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More than half of subway customers, 57%, are satisfied with the subway overall, up from 49% in Fall 2024. This marks the highest level of overall subway satisfaction since the inception of this survey in Spring 2022.
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Both milestones contributed to the railroad’s busiest seven-day period since the pandemic, with a total of 1.72 million passengers riding between July 17 and July 23.
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Amid a historic capital program focused on state-of-good-repair investments, subway safety also improved, with major crimes down 3.2% year-over-year and nearly 10% below 2019 levels.
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