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Users have not been kind to public transit, a recent USC study shows.The nation’s top agencies earn more ire on the social media site than airlines and evoke as much disdain as police departments. Many systems had more angst directed at them in 140 characters than did the Internal Revenue Service.
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I’ve been enjoying danah boyd’s book titled It’s Complicated: The Social Lives of Networked Teens. She is a researcher from Microsoft, New York University and Harvard who toured the country for the past several years interviewing teens about why they seem so addicted to social media and whether they are destroying their brains and their lives in the process. Her findings are basically that the kids are alright and it’s probably the parents who are crazy.
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Super fans, transit geeks, bus nerds — whatever you want to call them — find Champaign-Urbana Mass Transit District on social media platforms. This pool of repeat socializers is handy for projects such as the transit system’s recent website redesign and recruiting riders to help assess the performance of the CAD/AVL system after an equipment upgrade.
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@SEPTA_Social’s major advantage as a customer service tool is that agents can use it to talk to many people at once, as opposed to phone calls and emails which can only help one customer at a time.
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METRO Magazine’s Facebook and Twitter pages will feature the latest news from North America's Biggest Bus Show from Sept. 10 through 11. Post photos and updates on Facebook and Twitter using #BusCon13 so others can keep up with the latest happenings, too.
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Bus and rail service information will move off of agency's main Twitter account into two separate feeds with service information from Metro's operations control centers via the MetroAlerts system.
Read More →CLEMSONLiVE, the university’s activities service, partnered with its transit system to give students a chance to win money and prizes. Students follow CLEMSONLiVE on Twitter to find out when they can win money and learn about upcoming events and Tiger Transit.
Read More →Utilizes the new Facebook Timeline interface to share photos and ideas for places future charter bus passengers can explore on their travels. On Twitter, Monsey Tours interacts with over 470 followers by asking questions like, “What type of music do you like to listen to on long trips?” and sharing ideas for making road trips more fun.
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Also launching is the CTA Budget Ideas Board — an online feedback forum for the proposed 2012 budget — and the new CTA Updates, a subscription text/email service for customers to receive alerts on any unplanned events affecting service.
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The redesigned site includes a simpler presentation of DART's online trip planner, Google trip planner, real-time arrival information, stop locator, rider alerts, service advisories and social media.
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