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The campaign features a character with deep local roots — a pickle.
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In August, customers were asked to complete the intercept survey and provide their feedback while riding RTD’s buses and trains, and the results were shared during the RTD board’s Performance Committee meeting.
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As we approach July 1, many public sector organizations across the country have fiscal years that begin at the midpoint of the year. To that point, many public sector executives believe that "adopting the budget" is the single critical event of their year.
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Last September, the TTC announced it would vastly enhance the visible presence of staff throughout the system, by hiring 130 customer service agents and 30 supervisors at key subway stations, as well as on the bus and streetcar networks.
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The young representatives will work with all 30 TfL Youth Panel members to review papers in advance of the meetings and formulate questions and suggestions they wish to put to TfL leaders and panel members.
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We have long believed the industry should have an answer as to which community has focused on delivering the highest level of customer experience.
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The combined scenarios received significant feedback from the public.
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More than 16,300 responses were received to the MBTA’s survey with the winning design receiving 9,566 votes.
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The six-month pilot project will enable NCDOT and the university’s faculty, staff, and students to research and evaluate the vehicle and service in a real-world, campus environment.
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From enhancing technology to improving accessibility to fine-tuning the services they provide, three transit agencies discuss how they are trying to create the best customer experience possible.
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