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The actions are built around five priorities identified by customers: operational reliability, communication, frequency and convenience, safety and security, and comfort and cleanliness.
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The new bus routes will take effect in June 2026, and microtransit zones will take effect in the fall of 2026.
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If approved by the agency’s board, the plan would improve HandyDART for 32,000 registered customers who depend on the service.
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The commencement of environmental review marks the first significant milestone reached for the IBX, following Gov. Hochul’s announcement in August that the project had entered the preliminary engineering and design phase.
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As grant support winds down, officials are gathering public feedback on a $3 fare proposal aimed at sustaining the service and improving trip availability.
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The changes are being proposed following an extensive public comment period in which 1,378 comments were submitted from customers, advocates, and elected officials across the service area.
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The proposed network aligns DART’s bus routes and services with available funding in Fiscal Year 2027 and the region’s priorities for public transit. It features fewer routes with more frequent service all day and all week, increasing the number of people with access to frequent, 15-minute bus service.
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The authority has conducted its quarterly Customer Satisfaction Survey since 2023, requesting feedback from riders on safety, cleanliness, reliability, and other key performance indicators.
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Branded as part of the “Better Bus” initiative, the overhaul is designed to deliver more frequent, reliable, and user-friendly service across Washington, D.C., Maryland, and Virginia, aligning transit with the region’s evolving mobility patterns and community needs.
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In her most recent role as the Customer Experience Lead for Dallas Area Rapid Transit’s System Modernization program, DART Transform, Tam and her team collaborate closely with the transit agency to improve riders’ day-to-day experience.
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