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A growing industry shift to contactless payment options via a physical card or mobile wallet allows customers to pay fares quickly and securely.
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Ticket validators and readers play a crucial role in processing fares quickly and securely. Along with their convenience comes the responsibility of protecting passenger payment data from cyber threats.
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The agency launches a comprehensive fare system upgrade, introducing contactless payments, new Breeze cards, and a redesigned mobile app by spring 2026.
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Wave users automatically get the best fare and enjoy free rides during the launch promotion. Additional payment options offer flexibility and convenience for all OC bus passengers.
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The agency demonstrated these initiatives as the latest in its ongoing efforts to transform the customer experience through innovation and technology.
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Riders can now pay fares with a simple tap using a contactless credit card, debit card, or mobile wallet, such as Apple Pay, Google Pay, or Samsung Pay, directly on the fare validator.
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Riders can now load monthly passes, 10-trip tickets, or cash value onto reusable cards with online account management.
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The update will foster an equitable, reliable, and customer-centered fare payment experience.
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The agency's fare engagement representatives will issue warnings and citations to ensure a consistent fare payment systemwide.
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SoFloGO brings together four major transit systems — Tri-Rail; BCT; Palm Tran; and DTPW’s Metrorail, Metrobus, and Metromover services — into one intuitive platform.
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