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Since the 1950’s, the transit industry has focused solely on the "more" portion of that sentence.
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In August, customers were asked to complete the intercept survey and provide their feedback while riding RTD’s buses and trains, and the results were shared during the RTD board’s Performance Committee meeting.
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The most recent survey, conducted by TransPro Consulting in late April and early May, took place on all TARTA services and targeted customers riding or waiting for TARTA services at different times of day.
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The Copper Line will serve four stations between El Cajon Transit Center and Santee Trolley Station every 15 minutes every day for most of the day.
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Early data shows the communication tool has been successful and widely used, making it easier for customers to provide feedback and report issues in real-time.
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The transit industry has both embraced and allowed the singular definition of value to be that of ridership. Ridership goes up somehow the industry did something great.
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The team is deployed to rail stations and bus stops during peak service times, major events, and service disruptions to provide on-site, real-time customer service.
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As we approach July 1, many public sector organizations across the country have fiscal years that begin at the midpoint of the year. To that point, many public sector executives believe that "adopting the budget" is the single critical event of their year.
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Herzog Contracting Corp. was selected to design and construct a new Heavy Maintenance Facility at Amtrak’s Penn Coach Yard in Philadelphia.
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The MTA recently abandoned the industry standard of a 30-minute on time window and adopted the more customer friendly 20 minutes. Even with the smaller window, on-time performance consistently exceeded 90%.
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