
The improvements are made possible by VIA’s successful hiring of 107 additional full-time bus operators and accelerated progress on the Better Bus Plan.
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Trailblazers Armando “Rocky” Aranda and Jeffrey Arndt join VIA’s Hall of Honor for their pivotal roles in advancing accessible and community-focused transit.
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The Link Southeast zone began service on November 3 and covers a large swath of the Southeast and East Sides, including the Brooks Transit Center and the future Eastside Transit Center.
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The budget builds on VIA’s accelerated vision for enhancing transit service and organizational performance, focusing on what riders value most: more frequent service, safer journeys, and improved access to opportunities.
Read More →The notion of agencies being over- or underfunded, I argued, doesn’t hold up. If an agency wants to turn up the heat — to grow beyond the status quo — it must demonstrate measurable value.
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The agency received a Net Promoter Score (NPS) of 72 in the July 2024 survey and a customer satisfaction score of 82% in the November 2024 survey — the highest scores awarded to any transportation agency nationwide in each category.
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President/CEO Jon Gary Herrera highlighted significant forward momentum on VIA’s signature initiatives, including the VIA Rapid Green and Silver Lines and the Better Bus Plan, both designed to increase service speed, frequency, and reliability.
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Construction is set to begin in late July, starting with utility relocation and initial grade-level work.
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Key improvements include the implementation of the VIA Rapid Green and Silver Lines, system-wide frequency of 30 minutes or better with more frequent service on key corridors, and expanding the ever-popular VIA Link service in the region.
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Check out the latest personnel moves in the public transit, motorcoach, and people mobility industries.
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