The changes are the latest in a series of initiatives introduced in the past month in support of the Meeting the Moment: Transforming CTA’s Post-Pandemic Future Action Plan, which was unveiled in August.
The latest scorecard highlights the ongoing, gradual improvement in service delivery and reliability.
The approved spending plan advances the CTA’s “Meeting the Moment: Transforming CTA’s Post-Pandemic Future” Action Plan, a multifaceted investment plan that focuses on responding to customers’ concerns.
The enhanced scorecard shows continued progress in many areas including rail and bus service, and also reflects the need for more work in other areas.
Commencing work on the RLE project is dependent on securing funding, however, by beginning this process of pre-qualifying potential contractors now will help expedite overall project development and ensure CTA maintains its timeline to begin construction as early as 2025.
Work performed as part of Refresh & Renew not only improves the customer experience, it is also an investment in CTA employees by providing a safe and comfortable transit experience
The agreement will build on CTA’s existing engagement and outreach efforts to assist riders in need.
The events will bring CTA managers from various departments to rail stations and bus transfer hubs throughout the system, where customers can ask questions and provide feedback.
The initiative is the latest measure announced by the CTA since unveiling its “Meeting the Moment Action Plan” and in support of the guiding pillar to deliver reliable and consistent service for customers.
The new operators, who either recently started or will enter service this week, have completed extensive and comprehensive training in all facets of operations, safety, troubleshooting, customer communications, and more.
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