Pittsburgh, Las Vegas show unprecedented usage of transit interactive kiosks

In a commitment to help transit agencies migrate efficiently to Smart Transit goals, CHK’s America’s Connectpoint® Interactive Kiosks deployed in several locations throughout Pittsburgh and Las Vegas have produced unprecedented usage numbers in the transit industry, according to the company. These initiatives focused on educating transit customers on services that are available via a simple user interface coupled with robust content.

Connectpoint® Interactive Kiosks deployed throughout the Port Authority of Allegheny transit system boasts, on one kiosk alone, monthly usage numbers for “route planning interactions” at 25,119 with “trail blazer” and “trip plans” at 2,370 and 1,177, respectively.

“The functionality of our CHK ConnectPoint® kiosks gives riders the information they need, when they need it, and where they need it, leading to more confident riders who use our system more frequently,” said Port Authority CEO Katharine Eagan Kelleman.

Equally impressive Las Vegas RTC Connectpoint® Interactive Kiosks has tallied on one of their kiosks, monthly usage numbers at 18,932 for “route planning interactions,” with “trail blazer” and “trip plans” at 4,461 and 2,476, respectively.

Connectpoint® Interactive Kiosks give transit customers control over their trip. They can access real-time arrival information and plan their trip within the transit system while also being able to incorporate first and last mile choices  personal car use, bicycle, or walking. In addition, the trip planning module allows the customer to interact with the mapping database so they can search for specific places without having to do a trip plan.

“We have worked diligently to make interactive, transit information fun and engaging for the customer and agency, said Rick Wood, president/CEO of CHK America. “As developed the effectiveness of our Connectpoint® Interactive Kiosks have been proven with these massive, usage numbers.”