The Central Florida Regional Transportation Authority (LYNX) launched a real-time mobile application for its NeighborLink service.
The application allows customers to book trips and receive vehicle location alerts directly through their mobile device.
NeighborLink is a flex-service aimed to make public transportation more accessible for residents living in less-populated areas. Previously passengers in the designated service area had to make a reservation via telephone two hours in advance of traveling. Phone reservations will remain an option with the app's release.
The LYNX NeighborLink app is available from Google Play or Apple's App Store. Customers will be prompted to create an account before using the service.
Through the app, customers will be able to request pick-ups and drop-offs from the closest vehicle or schedule a trip up to seven days in advance. Users can also view the estimated time of arrival for their vehicle as well as view their vehicle’s location on a map as it drives to their pick up location. Trips can also be canceled via the app. The app can also provide push notifications for customers for vehicle arrivals.
The LYNX website golynx.com/neighborlink also will offer the same services as the NeighborLink app.
LYNX is also currently developing a mobile fare payment system and an incident reporting app.