Daimler Coaches North America Expands Aftermarket Parts, Service Network

Daimler Buses is further strengthening its motorcoach business in the U.S. by joining forces with its North American business unit Daimler Coaches North America (DCNA), the parts distribution of Daimler Trucks North America (DTNA), and distributors of Detroit Diesel engines. Setra operators will now fully benefit from the unique infrastructure that DTNA operates in North America.

As of September 2020 DCNA has partnered with four experienced and highly qualified Detroit Diesel Distributors in the US to significantly grow its service network:

• Interstate Companies (Midwest)
• Penn Power Group (Northeast)
• Stewart and Stevenson (Southeast)
• Valley Power Systems (West coast)

Daimler Coaches North America has qualified eight new workshop locations for those selected Detroit Diesel distributors, to perform dedicated motorcoach service. These service locations will expand their service for Detroit Diesel engines and Allison transmissions to full coach support. Their service will now include electrical, HVAC, pneumatics, and interiors. Customers will benefit from this unique full coach service to the industry: the new workshop set-up will enable Setra operators to have all of their coach service performed in one location by specialized coach mechanics, resulting in reduced service repair times for our operators.

Additionally, the new service locations are qualified to serve as selling points for motorcoach spare parts offering a true one stop shopping experience to Setra operators.

The backbone of the aftermarket parts distribution is the DTNA supply chain, which includes 10 parts distribution centers (PDC) across the U.S. and Canada, as well as a Dedicated Delivery Service for next-day delivery on 90% of orders. Setra’s motorcoach parts are integrated into DTNA’s existing support of more than 50 product lines that serve the commercial transportation industry with reliable new and remanufactured parts. In working with DTNA’s aftermarket, Detroit Diesel’s service partners will be able to leverage its best-in-industry supply chain network, ensuring fast and reliable supply for Setra motorcoach operators.